SHIPPING POLICY

1. INTRODUCTION

This document outlines the shipping policy of TBlue Pty Ltd (referred to herein as ‘we’, ‘us’, or ‘our’).

The procedures delineated in this policy are formulated to ensure clarity for you and to facilitate us in delivering the best products and services (Products) possible. We reserve the right to modify this shipping policy periodically by posting an updated version on our website, and we encourage you to regularly review our website to stay informed about our current shipping policy.

2. SHIPPING METHODS

All Orders placed during our regular business hours will be processed and prepared for shipping within 1-2 business days. You may choose from the following shipping methods for each of our Products:

- Standard Shipping: Provided via Australia Post, typically taking approximately 1-10 business days, contingent upon your location.

- Express Shipping: Provided via Australia Post, facilitating faster receipt of your Products in exchange for an additional fee, usually within 1-3 business days, depending on your location.

3. SHIPPING CHARGES

Shipping fees are computed based on the method selected, the weight and dimensions of the Products in your Order, and your location, among other factors. Your shipping costs will be incorporated into the total cost of your order prior to finalizing checkout.

4. TRACKING

All Orders will receive a confirmation email and tracking number upon shipment. This enables monitoring of your Order’s location, status, and overall shipment progress. Please note that tracking information may take several days to become available after shipment.

5. DELAYS

While we endeavor to ensure timely delivery of every Order, delays may occur due to factors beyond our control, including extreme weather conditions, holiday periods, or carrier-related issues such as personnel shortages. Should your Order be delayed, please contact us at support@tblue.com.au for prompt resolution.

6. LOSS OR DAMAGE

If your Order is lost in transit or arrives damaged, please contact us at support@tblue.com.au immediately. We will collaborate with the shipping carrier to investigate and address the issue to your satisfaction.

7. ACCURACY OF SHIPPING INFORMATION

To ensure receipt of your Products, it is imperative that you provide accurate and complete information when placing your order. We disclaim responsibility for any delays or non-deliveries resulting from incorrect or incomplete shipping information provided by you prior to Order shipment.

8. CONTACT US

For further inquiries about our privacy policy or practices, accessing or rectifying your personal information, or lodging a complaint, please reach out to us using the following details:

Email: support@tblue.com.au

Our privacy policy was last updated on the 27th of February, 2024.