Shipping Policy
01 Introduction
This document outlines the shipping policy of TBlue Pty Ltd (referred to herein as "we", "us", or "our").
The procedures outlined in this policy are designed to provide clarity regarding our shipping arrangements and delivery services.
We reserve the right to update this shipping policy periodically by publishing a revised version on our website. We encourage customers to review this page for the latest shipping information.
02 Shipping Methods
All orders placed during our regular business hours will generally be processed and prepared for shipping within 1–2 business days.
We offer the following shipping methods:
Standard Shipping
Provided via Australia Post, typically taking approximately 1–10 business days, depending on your location.
Express Shipping
Provided via Australia Post, typically taking approximately 1–3 business days, depending on your location. Additional charges may apply.
Delivery times are estimates and may vary depending on your location and circumstances beyond our control.
03 Shipping Charges
Our shipping charges are based on the total order value and the quantity of products purchased.
The following shipping rates apply:
- Orders of $23 or more Free Standard shipping
- Single pack ($7.99) $3.99 Standard shipping fee
- Two packs $7.98 Standard shipping fee
For other orders below $23, any applicable shipping charges will be displayed at checkout.
Where express shipping is available, additional charges may apply depending on the delivery location and selected shipping method.
All applicable shipping fees will be displayed before you complete your purchase.
04 Tracking
All orders will receive a confirmation email and tracking number once dispatched.
This allows you to monitor your order's delivery status and progress.
Please note that tracking information may take some time to become available after dispatch.
05 Delays
While we endeavour to ensure timely delivery of every order, delays may occur due to circumstances beyond our control, including extreme weather conditions, holiday periods, high demand or carrier-related disruptions.
If your order is delayed, please contact us at support@aonex.com.au, and our team will assist you with your enquiry.
06 Loss Or Damage
If your order is lost in transit or arrives damaged, please contact us at support@aonex.com.au as soon as possible.
We will work with the shipping carrier to investigate the matter and assist with an appropriate resolution.
07 Accuracy Of Shipping Information
To help ensure successful delivery, please provide accurate and complete shipping details when placing your order.
Incorrect or incomplete shipping information may result in delivery delays or unsuccessful delivery attempts.
If you notice an error in your shipping details, please contact us as soon as possible so we can review whether any changes can be made before dispatch.
08 Contact Us
If you have any questions about our shipping policy, delivery arrangements or an existing order, please contact us using the details below:
Email: support@aonex.com.au